Marketing Fundamentals

Core marketing concepts, psychology, and frameworks for effective marketing execution.

Language & Quality Standards

CRITICAL: Respond in the same language the user is using. If Vietnamese, respond in Vietnamese. If Spanish, respond in Spanish.

Standards: Token efficiency, sacrifice grammar for concision, list unresolved questions at end.

When to Use This Skill

Apply marketing fundamentals when:

Working on any marketing task requiring foundational knowledge
Understanding customer psychology and behavior
Applying marketing frameworks (funnel, journey, positioning)
Creating value propositions and messaging
Designing customer acquisition strategies

Core Concepts

Marketing Funnel (TOFU/MOFU/BOFU)

Top of Funnel (TOFU) - Awareness

Stage: Problem-aware → Solution-aware
Content: Educational, thought leadership, entertainment
Metrics: Reach, impressions, traffic, brand awareness
Channels: SEO, social, paid awareness, PR

Middle of Funnel (MOFU) - Consideration

Stage: Solution-aware → Product-aware
Content: Comparison guides, case studies, webinars
Metrics: Engagement, leads, MQLs, email signups
Channels: Content marketing, email, retargeting

Bottom of Funnel (BOFU) - Decision

Stage: Product-aware → Most-aware
Content: Demos, trials, testimonials, pricing
Metrics: SQLs, opportunities, conversion rate
Channels: Direct sales, demos, free trials

Post-Purchase - Retention

Stage: Customer → Advocate
Content: Onboarding, tutorials, community
Metrics: NPS, retention, expansion, referrals
Channels: Customer success, email, community

Customer Journey Mapping

Stage	Question	Touchpoints	Emotions
Awareness	How do they discover you?	Ads, content, referral	Curious, skeptical
Research	What information do they seek?	Website, reviews, social	Interested, cautious
Consideration	What options do they compare?	Competitors, features	Evaluating, anxious
Decision	What triggers the purchase?	Demo, trial, offer	Confident, excited
Experience	What happens post-purchase?	Onboarding, support	Hopeful, validated
Advocacy	What makes them recommend?	Results, delight	Satisfied, proud

Value Proposition Design

Jobs-to-be-Done Framework:

Functional Jobs: Tasks to complete (save time, reduce costs)
Social Jobs: How they want to be perceived (look smart, be respected)
Emotional Jobs: How they want to feel (confident, secure, relieved)

Value Proposition Canvas:

Customer Profile	Value Map
Jobs	Products & Services
Pains	Pain Relievers
Gains	Gain Creators

Positioning Framework

Elements of Strong Positioning:

Target Audience: Specific segment, not "everyone"
Frame of Reference: Category you compete in
Point of Differentiation: Why different AND better
Reason to Believe: Proof points and credentials

Positioning Statement Template:

For [target audience] who [need/opportunity], [product name] is a [category] that [key benefit]. Unlike [competitors], we [unique differentiator] because [reason to believe].

Marketing Psychology Principles

Principle	Definition	Application
Reciprocity	People return favors	Free value → paid
Social Proof	Following the crowd	Testimonials, numbers
Scarcity	Fear of missing out	Limited time/quantity
Authority	Trust experts	Credentials, endorsements
Consistency	Honoring commitments	Small yes → big yes
Liking	Buy from those we like	Personality, relatability

Marketing Metrics Framework

Category	Metrics	Healthy Range
Acquisition	CAC, CPL, CPC	CAC < 1/3 LTV
Activation	Trial-to-paid, onboarding completion	20-40%
Retention	Churn rate, NRR	<5% monthly churn
Revenue	LTV, ARPU, expansion	LTV:CAC > 3:1
Referral	Referral rate, NPS	NPS > 50

Best Practices

Strategy Excellence

Customer-First: Start with audience research, not product features
Test Before Scale: Validate messaging before major investment
Full-Funnel Thinking: Address all stages, not just acquisition
Differentiation: Clear reason why you, not competitors

Execution Excellence

Consistency: Same core message across all channels
Clarity: One main idea per piece of content
Proof Points: Back claims with evidence
Call-to-Action: Clear next step in every interaction

Measurement Excellence

Leading Indicators: Track early signals, not just outcomes
Attribution: Understand what's driving results
Segmentation: Break down by audience for insights
Iteration: Test, learn, improve continuously

Agent Integration

Agent	How They Use This Skill
`brainstormer`	Campaign ideation based on psychology
`planner`	Full-funnel campaign planning
`copywriter`	Messaging aligned with positioning
`lead-qualifier`	Understanding buyer journey stage

Anti-Patterns to Avoid

Anti-Pattern	Why It's Wrong	Do This Instead
Feature-first messaging	Customers want outcomes	Lead with benefits
Targeting everyone	Resonates with no one	Specific audience
Ignoring competition	Leaves positioning unclear	Explicit differentiation
All acquisition, no retention	Leaky bucket	Balance full funnel
Guessing, not testing	Wastes resources	Validate assumptions

Related Commands

/competitor/deep - Full competitor analysis
/audit/full - Comprehensive marketing audit
/research/persona - Buyer persona development
/research/market - Market research

References

references/funnel-psychology.md - Buyer psychology at each funnel stage
references/conversion-principles.md - Psychology of persuasion
references/copywriting-frameworks.md - Proven copy formulas
references/marketing-metrics.md - Key marketing KPIs
references/competitor-analysis.md - Competitive intelligence