zoom-cobrowse-sdk

Zoom Cobrowse SDK - Web Development

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Zoom Cobrowse SDK - Web Development

Background reference for collaborative browsing on the web with Zoom Cobrowse SDK. Use this after the support workflow is clear and you need implementation detail.

Official Documentation: https://developers.zoom.us/docs/cobrowse-sdk/

API Reference: https://marketplacefront.zoom.us/sdk/cobrowse/

Quickstart Repository: https://github.com/zoom/CobrowseSDK-Quickstart

Auth Endpoint Sample: https://github.com/zoom/cobrowsesdk-auth-endpoint-sample

Quick Links

New to Cobrowse SDK? Follow this path:

  • Get Started Guide - Complete setup from credentials to first session

  • Session Lifecycle - Understanding customer and agent flows

  • JWT Authentication - Token generation and security

  • Customer Integration - Integrate SDK into your website

  • Agent Integration - Set up agent portal (iframe or npm)

Core Concepts:

  • Two Roles Pattern - Customer vs Agent architecture

  • Session Lifecycle - PIN generation, connection, reconnection

  • JWT Authentication - SDK Key vs API Key, role_type, claims

  • Distribution Methods - CDN vs npm (BYOP)

Features:

  • Annotation Tools - Drawing, highlighting, pointer tools

  • Privacy Masking - Hide sensitive fields from agents

  • Remote Assist - Agent can scroll customer's page

  • Multi-Tab Persistence - Session continues across tabs

  • BYOP Mode - Bring Your Own PIN with npm integration

Troubleshooting:

  • Common Issues - Quick diagnostics and solutions

  • Error Codes - Complete error reference

  • CORS and CSP - Cross-origin and security policy configuration

  • Browser Compatibility - Supported browsers and limitations

  • 5-Minute Runbook - Fast preflight checks before deep debugging

Reference:

  • API Reference - Complete SDK methods and events

  • Settings Reference - All initialization settings

  • Integrated Index - see the section below in this file

SDK Overview

The Zoom Cobrowse SDK is a JavaScript library that provides:

  • Real-Time Co-Browsing: Agent sees customer's browser activity live

  • PIN-Based Sessions: Secure 6-digit PIN for customer-to-agent connection

  • Annotation Tools: Drawing, highlighting, vanishing pen, rectangle, color picker

  • Privacy Masking: CSS selector-based masking of sensitive form fields

  • Remote Assist: Agent can scroll customer's page (with consent)

  • Multi-Tab Persistence: Session continues when customer opens new tabs

  • Auto-Reconnection: Session recovers from page refresh (2-minute window)

  • Session Events: Real-time events for session state changes

  • HTTPS Required: Secure connections (HTTP only works on loopback/local development hosts)

  • No Plugins: Pure JavaScript, no browser extensions needed

Two Roles Architecture

Cobrowse has two distinct roles, each with different integration patterns:

Role role_type Integration JWT Required Purpose

Customer 1 Website integration (CDN or npm) Yes User who shares their browser session

Agent 2 Iframe (CDN) or npm (BYOP only) Yes Support staff who views/assists customer

Key Insight: Customer and agent use different integration methods but the same JWT authentication pattern.

Read This First (Critical)

For customer/agent demos, treat the PIN from customer SDK event pincode_updated as the only user-facing PIN.

  • Show one clearly labeled value in UI (for example, Support PIN).

  • Use that same PIN for agent join.

  • Do not expose provisional/debug PINs from backend pre-start records to users.

If these rules are ignored, agent desk often fails with Pincode is not found / code 30308 .

Typical Production Flow (Most Common)

This is the flow most teams implement first, and what users usually expect in demos:

  • Customer starts session first (role_type=1 )

  • Backend creates/records session

  • Backend returns customer JWT

  • Customer SDK starts and receives a PIN

  • Agent joins second (role_type=2 )

  • Agent enters customer PIN

  • Backend validates PIN and session state

  • Backend returns agent JWT

  • Agent opens Zoom-hosted desk iframe (or custom npm agent UI in BYOP)

If a demo only has one generic "session" user, it is incomplete for real cobrowse operations.

Prerequisites

Platform Requirements

Supported Browsers:

  • Chrome 80+ ✓

  • Firefox 78+ ✓

  • Safari 14+ ✓

  • Edge 80+ ✓

  • Internet Explorer ✗ (not supported)

Network Requirements:

  • HTTPS required (HTTP works on loopback/local development hosts only)

  • Allow cross-origin requests to *.zoom.us

  • CSP headers must allow Zoom domains (see CORS and CSP guide)

Third-Party Cookies:

  • Must enable third-party cookies for refresh reconnection

  • Privacy mode may limit certain features

Zoom Account Requirements

  • Zoom Workplace Account with SDK Universal Credit

  • Video SDK App created in Zoom Marketplace

  • Cobrowse SDK Credentials from the app's Cobrowse tab

Note: Cobrowse SDK is a feature of Video SDK (not a separate product).

Credentials Overview

You'll receive 4 credentials from Zoom Marketplace → Video SDK App → Cobrowse tab:

Credential Type Used For Exposure Safe?

SDK Key Public CDN URL, JWT app_key claim ✓ Yes (client-side)

SDK Secret Private Sign JWTs ✗ No (server-side only)

API Key Private REST API calls (optional) ✗ No (server-side only)

API Secret Private REST API calls (optional) ✗ No (server-side only)

Critical: SDK Key is public (embedded in CDN URL), but SDK Secret must never be exposed client-side.

Quick Start

Step 1: Get SDK Credentials

  • Go to Zoom Marketplace

  • Open your Video SDK App (or create one)

  • Navigate to the Cobrowse tab

  • Copy your credentials:

  • SDK Key

  • SDK Secret

  • API Key (optional)

  • API Secret (optional)

Step 2: Set Up Token Server

Deploy a server-side endpoint to generate JWTs. Use the official sample:

git clone https://github.com/zoom/cobrowsesdk-auth-endpoint-sample.git cd cobrowsesdk-auth-endpoint-sample npm install

Create .env file

cat > .env << EOF ZOOM_SDK_KEY=your_sdk_key_here ZOOM_SDK_SECRET=your_sdk_secret_here PORT=4000 EOF

npm start

Token endpoint:

// POST https://YOUR_TOKEN_SERVICE_BASE_URL { "role": 1, // 1 = customer, 2 = agent "userId": "user123", "userName": "John Doe" }

// Response { "token": "eyJhbGciOiJIUzI1NiIs..." }

Step 3: Customer Side Integration (CDN)

<!DOCTYPE html> <html> <head> <title>Customer - Cobrowse Demo</title> <script type="module"> const ZOOM_SDK_KEY = 'YOUR_SDK_KEY';

// Load SDK from CDN
(function(r, a, b, f, c, d) {
  r[f] = r[f] || { init: function() { r.ZoomCobrowseSDKInitArgs = arguments }};
  var fragment = a.createDocumentFragment();
  function loadJs(url) {
    c = a.createElement(b);
    d = a.getElementsByTagName(b)[0];
    c["async"] = false;
    c.src = url;
    fragment.appendChild(c);
  }
  loadJs(`https://us01-zcb.zoom.us/static/resource/sdk/${ZOOM_SDK_KEY}/js/2.13.2`);
  d.parentNode.insertBefore(fragment, d);
})(window, document, "script", "ZoomCobrowseSDK");

</script> </head> <body> <h1>Customer Support</h1> <button id="cobrowse-btn" disabled>Loading...</button>

<!-- Sensitive fields - will be masked from agent --> <label>SSN: <input type="text" class="pii-mask" placeholder="XXX-XX-XXXX"></label> <label>Credit Card: <input type="text" class="pii-mask" placeholder="XXXX-XXXX-XXXX-XXXX"></label>

<script type="module"> let sessionRef = null;

const settings = {
  allowAgentAnnotation: true,
  allowCustomerAnnotation: true,
  piiMask: {
    maskCssSelectors: ".pii-mask",
    maskType: "custom_input"
  }
};

ZoomCobrowseSDK.init(settings, function({ success, session, error }) {
  if (success) {
    sessionRef = session;
    
    // Listen for PIN code
    session.on("pincode_updated", (payload) => {
      console.log("PIN Code:", payload.pincode);
      // IMPORTANT: this is the PIN agent should use
      alert(`Share this PIN with agent: ${payload.pincode}`);
    });
    
    // Listen for session events
    session.on("session_started", () => console.log("Session started"));
    session.on("agent_joined", () => console.log("Agent joined"));
    session.on("agent_left", () => console.log("Agent left"));
    session.on("session_ended", () => console.log("Session ended"));
    
    document.getElementById("cobrowse-btn").disabled = false;
    document.getElementById("cobrowse-btn").innerText = "Start Cobrowse Session";
  } else {
    console.error("SDK init failed:", error);
  }
});

document.getElementById("cobrowse-btn").addEventListener("click", async () => {
  // Fetch JWT from your server
  const response = await fetch("https://YOUR_TOKEN_SERVICE_BASE_URL", {
    method: "POST",
    headers: { "Content-Type": "application/json" },
    body: JSON.stringify({
      role: 1,
      userId: "customer_" + Date.now(),
      userName: "Customer"
    })
  });
  const { token } = await response.json();
  
  // Start cobrowse session
  sessionRef.start({ sdkToken: token });
});

</script> </body> </html>

Step 4: Agent Side Integration (Iframe)

<!DOCTYPE html> <html> <head> <title>Agent Portal</title> </head> <body> <h1>Agent Portal</h1> <iframe id="agent-iframe" width="1024" height="768" allow="autoplay *; camera *; microphone *; display-capture *; geolocation *;"

</iframe>

<script> async function connectAgent() { // Fetch JWT from your server const response = await fetch("https://YOUR_TOKEN_SERVICE_BASE_URL", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ role: 2, userId: "agent_" + Date.now(), userName: "Support Agent" }) }); const { token } = await response.json();

  // Load Zoom agent portal
  const iframe = document.getElementById("agent-iframe");
  iframe.src = `https://us01-zcb.zoom.us/sdkapi/zcb/frame-templates/desk?access_token=${token}`;
}

connectAgent();

</script> </body> </html>

Step 5: Test the Integration

  • Open two separate browsers (or incognito + normal)

  • Customer browser: Open customer page, click "Start Cobrowse Session"

  • Customer browser: Note the 6-digit PIN displayed

  • Agent browser: Open agent page, enter the PIN code

  • Both browsers: Session connects, agent can see customer's page

  • Test features: Annotations, data masking, remote assist

Key Features

  1. Annotation Tools

Both customer and agent can draw on the shared screen:

const settings = { allowAgentAnnotation: true, // Agent can draw allowCustomerAnnotation: true // Customer can draw };

Available tools:

  • Pen (persistent)

  • Vanishing pen (disappears after 4 seconds)

  • Rectangle

  • Color picker

  • Eraser

  • Undo/Redo

  1. Privacy Masking

Hide sensitive fields from agents using CSS selectors:

const settings = { piiMask: { maskType: "custom_input", // Mask specific fields maskCssSelectors: ".pii-mask, #ssn", // CSS selectors maskHTMLAttributes: "data-sensitive=true" // HTML attributes } };

Supported masking:

  • Text nodes ✓

  • Form inputs ✓

  • Select elements ✓

  • Images ✗ (not supported)

  • Links ✗ (not supported)

  1. Remote Assist

Agent can scroll the customer's page:

const settings = { remoteAssist: { enable: true, enableCustomerConsent: true, // Customer must approve remoteAssistTypes: ['scroll_page'], // Only scroll supported requireStopConfirmation: false // Confirmation when stopping } };

  1. Multi-Tab Session Persistence

Session continues when customer opens new tabs:

const settings = { multiTabSessionPersistence: { enable: true, stateCookieKey: '$$ZCB_SESSION$$' // Cookie key (base64 encoded) } };

Session Lifecycle

Customer Flow

  • Load SDK → CDN script loads ZoomCobrowseSDK

  • Initialize → ZoomCobrowseSDK.init(settings, callback)

  • Fetch JWT → Request token from your server (role_type=1)

  • Start Session → session.start({ sdkToken })

  • PIN Generated → pincode_updated event fires

  • Share PIN → Customer gives 6-digit PIN to agent

  • Agent Joins → agent_joined event fires

  • Session Active → Real-time synchronization begins

  • End Session → session.end() or agent leaves

Agent Flow

  • Fetch JWT → Request token from your server (role_type=2)

  • Load Iframe → Point to Zoom agent portal with token

  • Enter PIN → Agent inputs customer's 6-digit PIN

  • Connect → session_joined event fires

  • View Session → Agent sees customer's browser

  • Use Tools → Annotations, remote assist, zoom

  • Leave Session → Click "Leave Cobrowse" button

Session Recovery (Auto-Reconnect)

When customer refreshes the page:

ZoomCobrowseSDK.init(settings, function({ success, session, error }) { if (success) { const sessionInfo = session.getSessionInfo();

// Check if session is recoverable
if (sessionInfo.sessionStatus === 'session_recoverable') {
  session.join();  // Auto-rejoin previous session
} else {
  // Start new session
  session.start({ sdkToken });
}

} });

Recovery window: 2 minutes. After 2 minutes, session ends.

Critical Gotchas and Best Practices

⚠️ CRITICAL: SDK Secret Must Stay Server-Side

Problem: Developers often accidentally embed SDK Secret in frontend code.

Solution:

  • ✓ SDK Key → Safe to expose (embedded in CDN URL)

  • ✗ SDK Secret → Never expose (use for JWT signing server-side)

// ❌ WRONG - Secret exposed in frontend const jwt = signJWT(payload, 'YOUR_SDK_SECRET'); // Security risk!

// ✅ CORRECT - Secret stays on server const response = await fetch('/api/token', { method: 'POST', body: JSON.stringify({ role: 1, userId, userName }) }); const { token } = await response.json();

SDK Key vs API Key (Different Purposes!)

Credential Used For JWT Claim

SDK Key CDN URL, JWT app_key

app_key: "SDK_KEY"

API Key REST API calls (optional) Not used in JWT

Common mistake: Using API Key instead of SDK Key in JWT app_key claim.

Session Limits

Limit Value What Happens

Customers per session 1 Error 1012: SESSION_CUSTOMER_COUNT_LIMIT

Agents per session 5 Error 1013: SESSION_AGENT_COUNT_LIMIT

Active sessions per browser 1 Error 1004: SESSION_COUNT_LIMIT

PIN code length 10 chars max Error 1008: SESSION_PIN_INVALID_FORMAT

Session Timeout Behavior

Event Timeout What Happens

Agent waiting for customer 3 minutes Session ends automatically

Page refresh reconnection 2 minutes Session ends if not reconnected

Reconnection attempts 2 times max Session ends after 2 failed attempts

HTTPS Requirement

Problem: SDK doesn't load on HTTP sites.

Solution:

  • Production: Use HTTPS ✓

  • Development: Use a loopback host for local HTTP testing ✓

  • Development: Use a local HTTPS endpoint with a trusted/self-signed cert if required ✓

Third-Party Cookies Required

Problem: Refresh reconnection doesn't work.

Solution: Enable third-party cookies in browser settings.

Affected scenarios:

  • Browser privacy mode

  • Safari with "Prevent cross-site tracking" enabled

  • Chrome with "Block third-party cookies" enabled

Distribution Method Confusion

Method Use Case Agent Integration BYOP Required

CDN Most use cases Zoom-hosted iframe No (auto PIN)

npm Custom agent UI, full control Custom npm integration Yes (required)

Key Insight: If you want npm integration, you must use BYOP (Bring Your Own PIN) mode.

Cross-Origin Iframe Handling

Problem: Cobrowse doesn't work in cross-origin iframes.

Solution: Inject SDK snippet into cross-origin iframes:

<script> const ZOOM_SDK_KEY = "YOUR_SDK_KEY_HERE";

(function(r,a,b,f,c,d){r[f]=r[f]||{init:function(){r.ZoomCobrowseSDKInitArgs=arguments}}; var fragment=a.createDocumentFragment();function loadJs(url) {c=a.createElement(b);d=a.getElementsByTagName(b)[0];c.async=false;c.src=url;fragment.appendChild(c);}; loadJs('https://us01-zcb.zoom.us/static/resource/sdk/${ZOOM_SDK_KEY}/js');d.parentNode.insertBefore(fragment,d);})(window,document,'script','ZoomCobrowseSDK'); </script>

Same-origin iframes: No extra setup needed.

Known Limitations

Synchronization Limits

Not synchronized:

  • HTML5 Canvas elements

  • WebGL content

  • Audio and Video elements

  • Shadow DOM

  • PDF rendered with Canvas

  • Web Components

Partially synchronized:

  • Drop-down boxes (only selected result)

  • Date pickers (only selected result)

  • Color pickers (only selected result)

Rendering Limits

  • High-resolution images may be compressed

  • Different screen sizes may cause CSS media query differences

  • Cross-origin images may not render (CORS restrictions)

  • Cross-origin fonts may not render (CORS restrictions)

Masking Limits

Supported:

  • Text nodes ✓

  • Form inputs ✓

  • Select elements ✓

Not supported:

  • <img> elements ✗

  • Links ✗

Complete Documentation Library

This skill includes comprehensive guides organized by category:

Core Concepts

  • Two Roles Pattern - Customer vs Agent architecture

  • Session Lifecycle - Complete flow from start to end

  • JWT Authentication - Token structure and signing

  • Distribution Methods - CDN vs npm (BYOP)

Examples

  • Customer Integration - Complete customer-side setup

  • Agent Integration - Iframe and npm agent setups

  • Annotations - Drawing tools configuration

  • Privacy Masking - Field masking patterns

  • Remote Assist - Agent page control

  • Multi-Tab Persistence - Cross-tab sessions

  • BYOP Custom PIN - Custom PIN codes

References

  • API Reference - Complete SDK methods and events

  • Settings Reference - All initialization settings

  • Error Codes - Complete error reference

  • Session Events - All event types

Troubleshooting

  • Common Issues - Quick diagnostics

  • Error Codes - Error code reference

  • CORS and CSP - Cross-origin configuration

  • Browser Compatibility - Browser support

Resources

Need help? Start with Integrated Index section below for complete navigation.

Integrated Index

This section was migrated from SKILL.md .

Complete navigation guide for all Cobrowse SDK documentation.

Getting Started (Start Here!)

If you're new to Zoom Cobrowse SDK, follow this learning path:

  • SKILL.md - Main overview and quick start

  • 5-Minute Runbook - Preflight checks for common failures

  • Get Started Guide - Step-by-step setup from credentials to first session

  • Session Lifecycle - Understand the complete customer and agent flow

  • Customer Integration - Integrate SDK into your website

  • Agent Integration - Set up agent portal

Core Concepts

Foundational concepts you need to understand:

  • Two Roles Pattern - Customer (role_type=1) vs Agent (role_type=2) architecture

  • Session Lifecycle - Complete flow: init → start → PIN → connect → end

  • JWT Authentication - Token structure, signing, SDK Key vs API Key

  • Distribution Methods - CDN vs npm (BYOP mode)

Examples and Patterns

Complete working examples for common scenarios:

Session Management

  • Customer Integration - Complete customer-side implementation (CDN and npm)

  • Agent Integration - Iframe and npm agent setup patterns

  • Session Events - Handle all session lifecycle events

  • Auto-Reconnection - Page refresh and session recovery

Features

  • Annotation Tools - Enable drawing, highlighting, vanishing pen

  • Privacy Masking - Mask sensitive fields with CSS selectors

  • Remote Assist - Agent can scroll customer's page

  • Multi-Tab Persistence - Session continues across browser tabs

  • BYOP Custom PIN - Bring Your Own PIN with npm integration

References

Complete API and configuration references:

SDK Reference

API Reference - All SDK methods and interfaces

  • ZoomCobrowseSDK.init()

  • session.start()

  • session.join()

  • session.end()

  • session.on()

  • session.getSessionInfo()

Settings Reference - All initialization settings

  • allowAgentAnnotation

  • allowCustomerAnnotation

  • piiMask

  • remoteAssist

  • multiTabSessionPersistence

Session Events Reference - All event types

  • pincode_updated

  • session_started

  • session_ended

  • agent_joined

  • agent_left

  • session_error

  • session_reconnecting

  • remote_assist_started

  • remote_assist_stopped

Error Reference

  • Error Codes - Complete error code reference

  • 1001-1017: Session errors

  • 2001: Token errors

  • 9999: Service errors

Official Documentation

  • Get Started - Official get started documentation (crawled)

  • Features - Official features documentation (crawled)

  • Authorization - Official JWT authorization docs (crawled)

  • API Documentation - Crawled API reference docs

Troubleshooting

Quick diagnostics and common issue resolution:

Common Issues - Quick fixes for frequent problems

  • SDK not loading

  • Token generation fails

  • Agent can't connect

  • Fields not masked

  • Session doesn't reconnect after refresh

Error Codes - Error code lookup and solutions

  • Session start/join failures (1001, 1011, 1016)

  • Session limit errors (1002, 1004, 1012, 1013, 1015)

  • PIN code errors (1006, 1008, 1009, 1010)

  • Token errors (2001)

CORS and CSP - Cross-origin and Content Security Policy setup

  • Access-Control-Allow-Origin headers

  • Content-Security-Policy headers

  • Cross-origin iframe handling

  • Same-origin iframe handling

Browser Compatibility - Browser requirements and limitations

  • Supported browsers (Chrome 80+, Firefox 78+, Safari 14+, Edge 80+)

  • Internet Explorer not supported

  • Privacy mode limitations

  • Third-party cookie requirements

By Use Case

Find documentation by what you're trying to do:

I want to...

Set up cobrowse for the first time:

  • Get Started Guide

  • JWT Authentication

  • Customer Integration

  • Agent Integration

Add annotation tools:

  • Annotation Tools Example

  • [Settings Reference - allowAgentAnnotation](references/settings-reference.md#allowa gentannotation)

  • Settings Reference - allowCustomerAnnotation

Hide sensitive data from agents:

  • Privacy Masking Example

  • Settings Reference - piiMask

Let agents control customer's page:

  • Remote Assist Example

  • Settings Reference - remoteAssist

Use custom PIN codes:

  • BYOP Custom PIN Example

  • JWT Authentication - enable_byop

Handle page refreshes:

  • Auto-Reconnection Example

  • Session Lifecycle - Recovery

Integrate with npm (not CDN):

  • BYOP Custom PIN Example

  • Distribution Methods

Debug session connection issues:

  • Common Issues

  • Error Codes

  • Session Events - session_error

Configure CORS and CSP headers:

  • CORS and CSP Guide

  • Browser Compatibility

By Error Code

Quick lookup for error code solutions:

Session Errors

  • 1001 (SESSION_START_FAILED) → Error Codes

  • 1002 (SESSION_CONNECTING_IN_PROGRESS) → Error Codes

  • 1004 (SESSION_COUNT_LIMIT) → Error Codes

  • 1011 (SESSION_JOIN_FAILED) → Error Codes

  • 1012 (SESSION_CUSTOMER_COUNT_LIMIT) → Error Codes

  • 1013 (SESSION_AGENT_COUNT_LIMIT) → Error Codes

  • 1015 (SESSION_DUPLICATE_USER) → Error Codes

  • 1016 (NETWORK_ERROR) → Error Codes

  • 1017 (SESSION_CANCELING_IN_PROGRESS) → Error Codes

PIN Errors

  • 1006 (SESSION_JOIN_PIN_NOT_FOUND) → Error Codes

  • 1008 (SESSION_PIN_INVALID_FORMAT) → Error Codes

  • 1009 (SESSION_START_PIN_REQUIRED) → Error Codes

  • 1010 (SESSION_START_PIN_CONFLICT) → Error Codes

Auth Errors

  • 2001 (TOKEN_INVALID) → Error Codes

Service Errors

  • 9999 (UNDEFINED) → Error Codes

Official Resources

External documentation and samples:

Documentation Structure

cobrowse-sdk/ ├── SKILL.md # Main skill entry point ├── SKILL.md # This file - complete navigation ├── get-started.md # Step-by-step setup guide │ ├── concepts/ # Core concepts │ ├── two-roles-pattern.md │ ├── session-lifecycle.md │ ├── jwt-authentication.md │ └── distribution-methods.md │ ├── examples/ # Working examples │ ├── customer-integration.md │ ├── agent-integration.md │ ├── annotations.md │ ├── privacy-masking.md │ ├── remote-assist.md │ ├── multi-tab-persistence.md │ ├── byop-custom-pin.md │ ├── session-events.md │ └── auto-reconnection.md │ ├── references/ # API and config references │ ├── api-reference.md # SDK methods │ ├── settings-reference.md # Init settings │ ├── session-events.md # Event types │ ├── error-codes.md # Error reference │ ├── get-started.md # Official docs (crawled) │ ├── features.md # Official docs (crawled) │ ├── authorization.md # Official docs (crawled) │ └── api.md # API docs (crawled) │ └── troubleshooting/ # Problem resolution ├── common-issues.md ├── error-codes.md ├── cors-csp.md └── browser-compatibility.md

Search Tips

Find by keyword:

  • "annotation" → Annotation Tools

  • "mask" or "privacy" → Privacy Masking

  • "PIN" or "custom PIN" → BYOP Custom PIN

  • "JWT" or "token" → JWT Authentication

  • "error" → Error Codes

  • "CORS" or "CSP" → CORS and CSP

  • "iframe" → Agent Integration

  • "npm" → Distribution Methods, BYOP

  • "refresh" or "reconnect" → Auto-Reconnection

  • "agent" → Agent Integration, Two Roles Pattern

  • "customer" → Customer Integration, Two Roles Pattern

Not finding what you need? Check the Official Documentation or ask on the Dev Forum.

Environment Variables

  • See references/environment-variables.md for standardized .env keys and where to find each value.

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