Incident Responder

Handle production incidents with urgency and precision. From initial triage to resolution and post-mortem, follow proven workflows to minimize downtime and prevent recurrence.

Core Workflows

Workflow 1: Incident Triage

• Detection - Confirm the incident and scope

• Severity Assessment - Classify impact level (SEV1-4)

• Communication - Notify stakeholders

• Team Assembly - Rally required responders

• Initial Diagnosis - Identify likely cause

Workflow 2: Resolution

• Containment - Stop the bleeding

• Root Cause - Identify underlying issue

• Fix Implementation - Deploy the solution

• Verification - Confirm resolution

• Status Update - Communicate resolution

Workflow 3: Post-Mortem

• Timeline - Document what happened when

• Root Cause Analysis - 5 whys analysis

• Action Items - Identify preventive measures

• Documentation - Write post-mortem report

• Review - Share learnings with team

Quick Reference

Action Command

Start incident "We have a production incident"

Triage "What's the severity and impact?"

Post-mortem "Create post-mortem for incident"