Documentation Style Guide

Apply these principles when writing or reviewing documentation to ensure clarity, consistency, and accessibility for both human readers and LLMs.

Voice and Tone

Use Second Person

Address the reader directly as "you" rather than "the user" or "developers."

<!-- Good --> You can configure the API by setting environment variables.

<!-- Avoid --> The user can configure the API by setting environment variables. Developers should configure the API by setting environment variables.

Prefer Active Voice

Write sentences where the subject performs the action. Active voice is clearer and more direct.

<!-- Good --> Create a configuration file in the root directory. The function returns an array of user objects.

<!-- Avoid --> A configuration file should be created in the root directory. An array of user objects is returned by the function.

Be Concise

Cut unnecessary words. Every word should earn its place.

<!-- Good --> Run the install command.

<!-- Avoid --> In order to proceed, you will need to run the install command.

<!-- Good --> This endpoint returns user data.

<!-- Avoid --> This endpoint is used for the purpose of returning user data.

Common phrases to simplify:

Instead of Use

in order to to

for the purpose of to, for

in the event that if

at this point in time now

due to the fact that because

it is necessary to you must

is able to can

make use of use

Document Structure

Write Clear, Descriptive Headings

Headings should tell readers exactly what the section contains. Avoid clever or vague titles.

<!-- Good -->

Install the CLI

Configure Authentication

Handle Rate Limits

<!-- Avoid -->

Getting Started (vague)

The Fun Part (clever)

Misc (uninformative)

Create Self-Contained Pages

Assume readers may land on any page directly from search. Each page should:

• Explain what the feature/concept is

• State prerequisites clearly

• Provide complete context for the topic

<!-- Good: Self-contained -->

Webhooks

Webhooks let you receive real-time notifications when events occur in your account.

Prerequisites

• An active API key with webhook permissions
• A publicly accessible HTTPS endpoint

Create a Webhook

...

Use Semantic Markup

Choose the right format for the content type:

• Headings: Follow proper hierarchy (h1 > h2 > h3, never skip levels)

• Lists: Use for multiple related items

• Tables: Use for structured data with consistent attributes

• Code blocks: Use for any code, commands, or file paths

<!-- Good: Table for structured data -->

<!-- Good: List for steps or options --> To authenticate, you can:

• Use an API key in the header
• Use OAuth 2.0
• Use a service account

Make Content Skimmable

Break dense paragraphs into digestible chunks:

• Keep paragraphs to 3-4 sentences maximum

• Use bullet points for lists of items

• Add subheadings to long sections

• Put key information first (inverted pyramid)

<!-- Good: Skimmable -->

Error Handling

The API returns standard HTTP status codes.

Common Errors

• 400 Bad Request: Invalid parameters. Check the request body.
• 401 Unauthorized: Invalid or missing API key.
• 429 Too Many Requests: Rate limit exceeded. Wait and retry.

Retry Strategy

For 429 errors, use exponential backoff starting at 1 second.

Consistency

Use One Term Per Concept

Pick a term and use it consistently. Switching terms confuses readers.

<!-- Good: Consistent terminology --> Generate an API key in the dashboard. Use your API key in the Authorization header.

<!-- Avoid: Inconsistent terminology --> Generate an API key in the dashboard. Use your API token in the Authorization header.

Document your terminology choices:

Concept Use Don't use

Authentication credential API key API token, secret key, access key

Configuration file config file settings file, preferences file

Command line CLI terminal, command prompt, shell

Apply Consistent Formatting

Use the same formatting for similar content types:

• UI elements: Bold (Click Save)

• Code/commands: Backticks (npm install )

• File paths: Backticks (/etc/config.yaml )

• Key terms on first use: Bold or italics

• Placeholders: SCREAMING_CASE or angle brackets (YOUR_API_KEY or <api-key> )

LLM-Friendly Patterns

State Prerequisites Explicitly

List what users need before starting. This helps both humans and LLMs understand context.

Prerequisites

Before you begin, ensure you have:

• Node.js 18 or later installed
• An active account with admin permissions
• Your API key (find it in Settings > API)

Define Acronyms on First Use

Spell out acronyms the first time they appear on a page.

<!-- Good --> The CLI (Command Line Interface) provides tools for managing your resources. Subsequent uses can just say "CLI."

<!-- Avoid --> The CLI provides tools for managing your resources.

Provide Complete, Runnable Code Examples

Code examples should work when copied. Include:

• All necessary imports

• Realistic placeholder values

• Expected output (when helpful)

<!-- Good: Complete example -->

import requests

API_KEY = "your-api-key"
BASE_URL = "https://api.example.com/v1"

response = requests.get(
    f"{BASE_URL}/users",
    headers={"Authorization": f"Bearer {API_KEY}"}
)

print(response.json())
# Output: {"users": [{"id": 1, "name": "Alice"}, ...]}

response = requests.get(url, headers=headers)

### Write Descriptive Titles and Meta Descriptions

Page titles and descriptions help with search and LLM understanding.

```markdown
---
title: "Authentication - API Reference"
description: "Learn how to authenticate API requests using API keys, OAuth 2.0, or service accounts."
---

Pitfalls to Avoid

Don't Use Product-Centric Language

Orient documentation around user goals, not product features.

<!-- Good: User-goal oriented -->
# Send Emails

Send transactional emails to your users with delivery tracking.

<!-- Avoid: Product-centric -->
# Email Service

Our powerful email service provides enterprise-grade delivery.

Skip Obvious Instructions

Don't document self-explanatory UI actions.

<!-- Good: Meaningful instruction -->
Enter your webhook URL. The URL must use HTTPS and be publicly accessible.

<!-- Avoid: Obvious instruction -->
Click in the text field. Type your webhook URL. Click the Save button.

Avoid Colloquialisms

Colloquialisms hurt clarity and localization.

<!-- Good -->
This approach significantly improves performance.

<!-- Avoid -->
This approach is a game-changer for performance.
This will blow your mind.
Let's dive in!

Quick Reference Checklist

When writing documentation, verify:

-  Using "you" instead of "the user"

-  Active voice throughout

-  No unnecessary words

-  Headings are descriptive

-  Page is self-contained

-  Proper heading hierarchy

-  One term per concept

-  Prerequisites listed

-  Acronyms defined

-  Code examples are complete

-  No product-centric language

-  No colloquialisms

Applying This Skill

Use these principles when:

- Writing new documentation: Apply all principles from the start

- Reviewing documentation: Check against the quick reference checklist

- Editing existing docs: Prioritize voice/tone, then structure, then consistency

- Creating code examples: Ensure they are complete and runnable