Event Program Operations Skill

When to Use

• Scaling events across regions/vendors.

• Auditing operational process gaps.

• Onboarding new ops managers or agencies.

Framework

• Workflow Map – intake → approval → production → promotion → execution → follow-up.

• Tool Stack – registration, streaming, badge printing, analytics, project management.

• Data Flow – how registration, attendance, engagement sync to CRM/MAP.

• Governance – templates, RACI, change control, compliance requirements.

• Vendor Management – criteria, scorecards, contract checkpoints.

Templates

• SOP library (registration setup, badge printing, shipping, onsite checklists).

• Timeline templates by event type.

• SLA tracker for response times and escalation.

Tips

• Automate reminders and approvals with project tools.

• Keep runbooks for each event archetype.

• Align with Security/Legal for data/privacy compliance.