Community Sentiment Analysis Skill

When to Use

• Monitoring community tone during launches, incidents, or roadmap changes.

• Preparing executive updates that require member sentiment context.

• Prioritizing response or enablement efforts based on emerging themes.

Framework

• Signal Sources – forums, chat transcripts, surveys, social listening, support tickets.

• Tagging Schema – categorize by emotion, topic, product area, persona, and severity.

• Trend Analysis – track frequency over time, correlate with launches or incidents.

• Risk Scoring – define thresholds for escalation (negative volume, influencer involvement, compliance).

• Action Loop – translate findings into comms responses, content updates, or product feedback tasks.

Templates

• Sentiment tagging sheet (message → tags → severity → owner).

• Trend report layout with charts + narrative.

• Escalation matrix referencing response SLAs.

Tips

• Combine manual review with NLP dashboards to balance accuracy + scale.

• Capture representative quotes for exec storytelling.

• Pair with measure-engagement command to provide recommendations alongside metrics.