App Store Connect Reference

Overview

App Store Connect (ASC) provides crash reports, TestFlight feedback, and performance metrics for your apps. This reference covers how to navigate ASC to find and export crash data for analysis.

ASC vs Xcode Organizer

Navigating to Crash Data

Path to Crashes

App Store Connect
└── My Apps
    └── [Your App]
        └── Analytics
            └── Crashes

Direct URL pattern: https://appstoreconnect.apple.com/analytics/app/[APP_ID]/crashes

Crashes Dashboard Sections

1. Filters bar — Platform, Version, Date Range, Compare
2. Crash-Free Users graph — Daily percentage trend line
3. Crash Count by Version — Bar chart comparing versions
4. Top Crash Signatures — Ranked by share percentage, shows exception type and function name

Key Metrics Explained

Filtering Options

Viewing Individual Crash Reports

Crash Signature Detail

Each crash signature shows:

• Header — Exception type and affected device/crash share counts, first seen date
• Exception Information — Type (e.g., EXC_BAD_ACCESS), codes, address
• Crashed Thread — Stack frames with binary, function, and offset
• Distribution — Breakdown by iOS version and device model

Downloading Crash Logs

1. Click on a crash signature
2. Look for Download Logs button (top right)
3. Select format:
   • .ips (JSON format, iOS 15+)
   • .crash (text format, legacy)
4. Use crash-analyzer agent to parse: /axiom:analyze-crash

TestFlight Feedback

Path to Feedback

App Store Connect
└── My Apps
    └── [Your App]
        └── TestFlight
            └── Feedback

Feedback Entry Contents

Each feedback submission includes:

Feedback Filtering

Limitation: No Reply

TestFlight feedback is one-way. You cannot respond to testers through ASC. For follow-up:

• Contact through TestFlight group email
• Add in-app feedback mechanism
• Include your email in TestFlight notes

Metrics Dashboard

Path to Metrics

App Store Connect
└── My Apps
    └── [Your App]
        └── Analytics
            └── Metrics

Available Metrics Categories

Terminations (Non-Crash Kills)

The Metrics dashboard shows terminations that don't produce crash reports:

Comparing Versions

Use the Compare filter to see:

• Did crash rate improve or regress?
• Which version introduced a spike?
• Performance trends over releases

Exporting Data

Manual Export

1. Navigate to Crashes or Metrics
2. Use date range filter to select period
3. Click Export (if available) or download individual crash logs

App Store Connect API

For automated export, use the App Store Connect API:

# Get crash diagnostic insights
GET /v1/apps/{id}/perfPowerMetrics

# Authentication requires API key from ASC
# Users and Access → Keys → App Store Connect API

API capabilities:

MCP-Powered Access

If asc-mcp is configured, you can access ASC data programmatically from Claude Code:

Setup and workflows: $axiom-asc-mcp

Xcode Cloud Integration

If using Xcode Cloud, crash data integrates with CI/CD:

• View crashes per workflow run
• Compare crash rates between branches
• Automated alerts on crash spikes

Best Practices

Daily Monitoring

1. Check crash-free users percentage
2. Review any new crash signatures
3. Monitor for version-to-version regressions

Crash Triage Priority

Correlating with Releases

After each release:

1. Wait 24-48 hours for crash data to populate
2. Compare crash-free rate to previous version
3. Investigate any new top crash signatures
4. Check TestFlight feedback for user reports

Common Questions

Why don't I see crashes in ASC?

Why are crashes unsymbolicated?

ASC crashes should auto-symbolicate if you uploaded dSYMs during distribution. dSYM files contain the debug symbols that map memory addresses back to function names and line numbers.

Verify dSYMs were uploaded:

1. Xcode → Window → Organizer → Archives → select build
2. Right-click → "Show in Finder" → right-click .xcarchive → "Show Package Contents"
3. Check dSYMs/ folder contains .dSYM bundles

Manual symbolication workflow:

# 1. Download .ips file from ASC (Crashes → signature → Download Logs)

# 2. Find the binary UUID from the crash report
grep --after-context=2 "Binary Images" crash.ips
# Look for: 0x100000000 - 0x100ffffff MyApp arm64 <UUID>

# 3. Locate matching dSYM on your machine
mdfind "com_apple_xcode_dsym_uuids == <UUID>"

# 4. Symbolicate an address
atos -arch arm64 -o MyApp.app.dSYM/Contents/Resources/DWARF/MyApp \
     -l 0x100000000 0x100045abc
# Output: -[UserManager currentUser] (UserManager.m:42)

Common symbolication failures:

See crash-analyzer agent for automated parsing: /axiom:analyze-crash

ASC vs Organizer: Which stack trace is better?

Both show the same data, but:

• Organizer integrates with Xcode projects (click to jump to code)
• ASC better for team-wide visibility and historical trends

Field Diagnostics with MetricKit

For device-level crash diagnostics, hang call stacks, and custom telemetry beyond ASC's aggregated dashboards, see axiom-metrickit-ref.

Key difference: ASC shows aggregated trends for team visibility. MetricKit provides per-device diagnostics you can correlate with your own telemetry.

Related

Skills: axiom-testflight-triage (Xcode Organizer workflows), axiom-asc-mcp (programmatic ASC access via MCP)

Agents: crash-analyzer (automated crash log parsing)

Commands: /axiom:analyze-crash

Resources

WWDC: 2020-10076, 2020-10078, 2021-10203, 2021-10258

Docs: /app-store-connect/api, /xcode/diagnosing-issues-using-crash-reports-and-device-logs