Community KPI Dashboard Skill

When to Use

• Establishing community OKRs or executive scorecards.

• Reporting on quarterly community performance.

• Tying community metrics to pipeline, retention, or product adoption.

Framework

• Health Metrics – member growth, activation rate, return visitors, content contributions.

• Engagement Metrics – participation per program, thread depth, event attendance, response SLAs.

• Advocacy Metrics – champions created, referrals, case studies, beta participation.

• Business Impact – influenced pipeline, expansion rate, churn reduction, product usage deltas.

• Trust & Safety – moderation actions, escalation time, sentiment shifts, NPS.

Templates

• BI dashboard schema with recommended charts + filters.

• KPI definition sheet detailing owners, data sources, refresh cadence.

• Executive digest template translating stats into decisions/asks.

Tips

• Blend qualitative highlights with quantitative charts for context.

• Instrument campaigns/programs with UTM or CRM links to show attribution.

• Pair with design-community-strategy to keep KPIs aligned to objectives.