Community Sentiment Dashboard Skill

When to Use

• Weekly/monthly social listening readouts.

• Real-time monitoring during launches, incidents, or crisis scenarios.

• Executive updates that require quantified sentiment + qualitative insights.

Framework

• Signal Sources – social listening feeds, community platforms, support tags, surveys.

• Sentiment Stack – volume, sentiment %, topics, influencer tiers, escalation status.

• Risk/Opportunity Board – flagged issues, severity, owners, response progress.

• Advocacy Spotlight – top advocates, UGC, partnership opportunities.

• Action Register – follow-ups routed to comms, product, support, leadership.

Templates

• Dashboard slide layout (KPI tiles + trend graphs + highlights/lowlights).

• Escalation tracker with severity, owner, due date, next update.

• Advocate tracker with contact info, potential activation ideas.

Tips

• Set alert thresholds per channel to avoid noise fatigue.

• Pair qualitative snippets with data visuals for executive context.

• Use with monitor-community-sentiment for automated packet generation.