Identity Resolution Playbook Skill

When to Use

• Normalizing provider outputs before syncing to CRM/CDP.

• Tying intent, enrichment, and product telemetry to the same account/contact IDs.

• Diagnosing duplicate or conflicting records in downstream systems.

Framework

• Key Hierarchy – define primary/secondary keys (domain, account_id, email, person_id).

• Matching Logic – configure deterministic and fuzzy rules, tie-breakers, and confidence scoring.

• Conflict Handling – specify precedence rules, merge policies, and exception queues.

• Governance – document owners, change control, and monitoring cadence.

• Audit Trail – capture lineage metadata, before/after snapshots, and rollback steps.

Templates

• Matching rule matrix (field, rule type, weight, confidence threshold).

• Exception queue workflow with owners + SLAs.

• Audit workbook for sampling matches vs source-of-truth.

Tips

• Start with deterministic keys (domain, CRM ID) before fuzzy logic to reduce noise.

• Version rules so downstream teams know when behavior changes.

• Pair with signal-taxonomy to keep IDs aligned with schema updates.