Provider Scorecard Skill

When to Use

• Monthly/weekly ops reviews of enrichment vendors.

• Before renewing contracts or adjusting credit allocations.

• After outages or performance regressions to inform routing changes.

Framework

• Metric Definition – success rate, fill %, latency, credit burn, confidence.

• Data Sources – provider logs, credit usage tables, QA samples, incident tickets.

• Scoring Model – weight metrics by enrichment type and business priority.

• Visualization – dashboard or memo highlighting leaders/laggards.

• Action Tracker – document optimization experiments and owner assignments.

Templates

• Scorecard table per provider.

• Executive summary slide with top takeaways.

• Jira/Asana template for provider improvement tasks.

Tips

• Normalize metrics per enrichment type to avoid unfair comparisons.

• Capture qualitative notes (support responsiveness, roadmap access).

• Pair with waterfall-blueprint updates to reflect routing decisions.