Reward Operations Skill

When to Use

• Launching or refreshing reward catalogs.

• Coordinating fulfillment vendors and automation.

• Auditing operational readiness before major loyalty pushes.

Framework

• Catalog Governance – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.

• Fulfillment Automation – points issuance, redemption logic, webhooks, notifications, support flows.

• Risk & Compliance – tax reporting, export restrictions, fraud detection, audit logs.

• Support Runbooks – escalation paths, refund policies, communication templates.

• Continuous Improvement – performance reviews, vendor scorecards, refresh cadence.

Templates

• Reward catalog spreadsheet with governance fields.

• Fulfillment flowchart (trigger → system → action → SLA).

• Incident log + RCA template.

Tips

• Maintain sandbox environments to test new rewards end-to-end.

• Pair with finance/legal reviews for new reward types.

• Keep member communications consistent by storing approved macros.