Student Success Scorecard Skill

When to Use

• Setting KPIs for new cohorts or programs.

• Diagnosing retention risks and intervention impact.

• Reporting to leadership, accreditation bodies, or partners.

Framework

• Metric Stack – inquiry-to-enrollment, onboarding completion, engagement streaks, assignment submissions, completion rate, CSAT/NPS.

• Segmentation – by cohort, modality, persona, geography, instructor, partner.

• Risk Signals – inactivity thresholds, support ticket spikes, sentiment drops.

• Intervention Tracker – log nudges, coaching sessions, community events, results.

• Insight Narrative – highlights, risks, opportunities, recommended actions.

Templates

• Scorecard dashboard layout (summary + drill-down tabs).

• Risk heatmap template for cohorts/segments.

• Intervention log sheet linking actions to KPI movement.

Tips

• Automate data pulls from LMS/CRM to reduce manual effort.

• Pair leading indicators (logins, submissions) with lagging outcomes (completion, placement).

• Use with launch-student-success-program to define monitoring cadence.