customer-satisfaction
This skill should be used when the task involves how to collect, analyze, and act on CSAT surveys, NPS, CES, sentiment analysis, and customer feedback.
Repository SourceNeeds Review
performance-reviews
This skill should be used when running performance reviews at an organization of 100-1,000 employees — typically a structured semi-annual or quarterly cycle in Lattice/Culture Amp/15Five, with formal career ladders, cross-team calibration, promotion committees, compensation bands, and pay-equity analysis.
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Install skill "performance-reviews" with this command: npx skills add erphq/skillsmp-erphq-erphq-performance-reviews
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